Document Type | Troubleshooting
Category | Administration
Applicable Product Versions | 5SP1FS01, 5SP1FS02, 5SP1FS03, 5SP1FS04, 5SP1FS06, 6FS01, 6FS02, 6FS03, 6FS04, 6FS05, 6FS06
Document Number | TADTS022
Issue
- cm.log [ERROR] Cannot get ifname from IP address A.B.C.101
ifconfig -a
en4: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN>
inet A.B.C.101 netmask 0xffffff00 broadcast A.B.C.255
tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1
en1: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN>
inet A.B.2.101 netmask 0xffffff00 broadcast A.B.C.2.255
inet6 fe80::f816:3eff:fe87:aca8/64
tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1
en2: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN>
inet A.B.C.111 netmask 0xffffff00 broadcast A.B.C.255
tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1
en3: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN>
inet A.B.C.101 netmask 0xffffff00 broadcast A.B.C.255
tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1
Cause
Solutions
1. Attempt to resolve the error by applying an alternative solution.
NoteAlternative Solution
Disable IPv6Change the order of network interfaces registered in the OS (reroute so that the network interface registered with IPv6 (en1) is registered after the interface used by TBCM (en2))
ifconfig en4: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN> inet A.B.C.101 netmask 0xffffff00 broadcast A.B.C.255 tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1 en2: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN> inet A.B.C.111 netmask 0xffffff00 broadcast A.B.C.255 tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1 en1: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN> inet A.B.2.101 netmask 0xffffff00 broadcast A.B.C.2.255 inet6 fe80::f816:3eff:fe87:aca8/64 tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1 en3: flags=1e084863,80480<UP,BROADCAST,NOTRAILERS,RUNNING,SIMPLEX,MULTICAST,GROUPRT,64BIT,CHECKSUM_OFFLOAD(ACTIVE),CHAIN> inet A.B.C.101 netmask 0xffffff00 broadcast A.B.C.255 tcp_sendspace 262144 tcp_recvspace 262144 rfc1323 1
2. Apply the patch. (Patch applied: 121498a)
To enable TBCM to start normally, apply the 121498a patch that improves the recognition of variable length of Network Interfaces to resolve the error.
(โปApply this patch if an inet6 IP exists on an earlier network interface than the one registered as interface in TBCM)
CautionApply the patch through technical support provided by TmaxTibero.