SR Status Guide
| Status | Description |
| New | New SR registered |
| Working | Engineer assigned and SR in progress. |
| On-Site Support | On-site support being provided. |
| Assigned R&D | Issue being analyzed and processed by R&D center. |
| Further Review | Additional analysis and review by the engineer. |
| Waiting for Customer | Awaiting customer confirmation or response after engineer's reply. |
| Closed | SR processing completed |
TSI Number Registration Guide
What is TSI (Tibero Support Identifier)? It is a unique company identification number for using GTS.
A TSI (Tibero Support Identifier) number is required to request an SR. (You can view technical documents even if not registered)
[New Members]
Register TSI number during sign-up on the website(formerly Technet).
[Existing TechNet Members] Register via website(formerly Technet) > My Page > Edit Profile.
[Additional TSI Registration] Register via TechNet > GTS menu
If you own TSIs for multiple companies, select the company when registering an SR.
SR Registration Guide
- On the GTS main screen > click Service Request
- Click New SR
- Select the request type, product type, and other items, then enter the SR details.
- The maximum attachment file size is 50MB. Please wait until the upload is complete.
Checking SR Request History
- On the GTS main screen > click Service Request
- My Requests > You can check the list and status of SRs you have registered.
- You can filter by status.
- Click the SR title to view details.
- Organization Requests > You can also check the list and status of SRs submitted by other employees in your company.
- If managing multiple companies, you can select the company to view.